Support

Pulmac Inc.'s North American clients are supported through our Montreal, Canada Head Office.

Pulmac Inc.'s International clients receive service and support from Pulmac-trained and qualified service professionals around the world. Our service goal is to provide the parts and technical support necessary so that our clients have continuous Pulmac equipment uptime. In a rare case of equipment failure, we are generally able to restore equipment to operations within 48 hours (and at most 72 hours). All service results are recorded in a detailed report and a copy is left with the client as well as filed with Pulmac for future reference. Re-certification is clearly indicated on a signed sticker left affixed to your Pulmac equipment.

Service Visits

Service visits are generally scheduled by regional routes to reduce costs.

Service Contracts

Service contracts organized well in advance of the visit are the best way to reduce your casts. "Not to Exceed" quotations can be provided upon request.

Service Scheduling

To schedule service or to inquire about Pulmac support in your area please call 01-514 364-4526 or e-mail service@pulmac.ca

Pulmac Master Screen

Normal use: Under normal use your Pulmac Master Screen will benefit from regular, routine maintenance. When a local reference pulp program is in place, Pulmac recommends a service visit on an annual basis to supplement local routine maintenance procedures.

Heavy use: For Pulmac Master Screen under heavy use, in extreme conditions or if a reference pulp program has not been implemented, Pulmac recommends semi-annual service.

A typical "heavy use" service visit requires one day and will include a thorough cleaning of the instrument, waxing of the sample feed tank, replacement of wear components (Seals and O-Rings), verification of critical flow rates and timings, field re-certification of the screen plate through visual microscopy, minor repairs as required, and re-certification of the instrument.

All results are recorded on a detailed Service Report and a copy is left with the client as well as filed with Pulmac for future reference. Re-certification is clearly indicated on a signed sticker left affixed to the Pulmac equipment.

Zero-Span Tester

Normal use: Pulmac Zero-Span Testers under normal use will benefit from regular, routine maintenance. When a reference paper program is in place, Pulmac recommends annual service.

Heavy use: For Pulmac Zero-Span Testers under heavy use or if a local reference paper program is not in place, Pulmac recommends semi-annual service.

A typical service visit requires one day and will include a thorough cleaning and re-coating of the jaw assembly, verification of all settings and adjustments, minor repairs as required, calibration, and re-certification.

All results are recorded on a detailed Service Report and a copy is left with the client as well as filed with Pulmac for future reference. Re-certification is clearly indicated on a signed sticker left affixed to the Pulmac equipment.

Zero-Span Pulp Strength System

Normal use: Under normal use your Pulmac Zero-Span Pulp Strength System will benefit from regular routine maintenance, and when a reference program is in place, Pulmac recommends service intervention on an annual basis.

Heavy use: For Pulmac Zero-Span Pulp Strength Systems under heavy use or if a local reference paper program is not in place, Pulmac recommends semi-annual service intervention.

A typical service visit requires two days and includes a careful inspection and thorough cleaning of all system components, replacement of standard wear parts (seals and O-rings), calibration, preparation of local hygroscopic standard (if utilized) calibration of the Zero-Span Tester, and thorough re-running in of all system components through the production of standard basis-weight handsheets made up from the reference pulp used at the mill.

©2007 Pulmac Inc. All trademarks are the property of their respective owners. Micrograph fiber scans courtesy the Paper Project - http://paperproject.org